32 TSD Bittel Customizable Keys Hospitality Phone

Product Description

A hospitality telephone, often used in hotels, resorts, and other lodging establishments, is designed to cater to the specific needs of the hospitality industry. These telephones come with a range of features that enhance the guest experience and support the efficient operation of the establishment. Here are some key aspects of hospitality telephones:

1. Guest Convenience:

   • Speed Dial Buttons: Pre-programmed buttons for quick access to services like the front desk, housekeeping, room service, and concierge.
   • Wake-Up Calls: Automated or manual wake-up call functions to ensure guests are woken up at their requested times.
   • Voicemail: Personalized voicemail services for guests to receive messages during their stay.

2. Operational Efficiency:

   • Internal Communication: Facilitates communication among hotel staff, enhancing coordination and service delivery.
   • Direct Lines: Direct lines to different departments, making it easier for staff and guests to reach the appropriate service quickly.

3. Safety and Security:

   • Emergency Services: One-touch access to emergency services and security personnel, ensuring guest safety.
   • Location Identification: Some systems can identify the location of the call within the hotel, which is crucial during emergencies.

4. Customizable Features:

   • Branding: Phones can be customized with the hotelïs logo and service information, reinforcing the brand.
   • Guest Information: Easy access to hotel information, amenities, and local attractions.

5. Advanced Technology:

   • Integration with Hotel Management Systems: Can be integrated with property management systems (PMS) for seamless check-in/check-out processes and billing.
   • IP Telephony: Modern hospitality phones often use Internet Protocol (IP) telephony for improved voice quality and additional features.

Hospitality telephones are essential in providing a high level of service and ensuring smooth communication within the hotel environment, contributing significantly to guest satisfaction and operational success.

FAQ for Telephone 

1. How do I make a call to another room?

To call another room, simply dial the room number directly. If this does not work, please contact the front desk for assistance.

2. How do I contact the front desk?

Press the button labeled "Front Deskï on your phone. If your phone does not have this button, dial "0" for assistance.

3. How do I make an external call?

To make an external call:

• For local calls, dial 9 followed by the local number.
• For long-distance calls, dial 9, then 1, followed by the area code and number.
• International calls may require a different prefix; please contact the front desk for the specific dialing instructions and charges.

4. How do I receive a call?

When your phone rings, simply pick up the handset or press the "Speakerï button to answer.

5. How do I use the voicemail?

To access your voicemail:

• Press the "Voicemailï button on your phone.
• Follow the voice prompts to listen to messages, save, or delete them.If you need assistance setting up or accessing your voicemail, contact the front desk.

6. How do I request a wake-up call?

To request a wake-up call:

• Press the button labeled "Wake-Up Callï or dial the front desk (0).
• Provide your room number and the time you wish to be woken up.

7. How do I contact housekeeping?

Press the button labeled "Housekeepingï on your phone. If your phone does not have this button, dial the front desk (0) and request to be connected to housekeeping.

8. What should I do in case of an emergency?

In case of an emergency, press the button labeled "Emergencyï or dial the emergency number provided by the hotel. This number is typically 911 or a direct line to hotel security.

9. How do I set up a conference call?

For conference call setup, please contact the front desk or the hotelïs business center for assistance. They will provide instructions or help you set up the call.

10. What do I do if my phone is not working?

If your phone is not working, please:

• Check if it is properly connected to the wall jack.
• Ensure the handset is securely placed on the base.
• If the issue persists, contact the front desk for assistance.

11. Are there charges for using the telephone?

Local and toll-free calls are usually complimentary. Long-distance and international calls may incur charges. Please refer to the hotelïs rate card or contact the front desk for detailed information on call charges.

12. How do I use the speakerphone feature?

To use the speakerphone:

• Press the "Speakerï button to activate the speakerphone.
• To end the call, press the "Speakerï button again or hang up the handset.