All in One In-Room Coffee and Tea Tray

Frequently Asked Questions (FAQ) for Tea Kettle Tray Set

General Questions

Q1: What is included in the tea kettle tray set?A: Our tea kettle tray set includes an electric kettle, a serving tray, two cups and saucers, a teapot, a creamer and sugar bowl, teaspoons, a container for tea bags or loose leaf tea, coasters, and napkins.

Q2: Is the kettle electric or stovetop?A: The kettle included in the set is electric, allowing for quick and easy boiling of water.

Q3: What materials are the components made from?A: The kettle is made of stainless steel, the cups and saucers are ceramic, the tray is wood, and the other accessories are a combination of stainless steel and ceramic.

Usage

Q4: How do I use the electric kettle?A: Fill the kettle with water, place it on its base, and plug it into an electrical outlet. Press the "on" button to start boiling. The kettle will automatically shut off once the water reaches boiling point.

Q5: Can I use the kettle to boil other liquids?A: The kettle is designed for boiling water only. Using it for other liquids may damage the kettle and void the warranty.

Q6: How do I clean the components?A: The kettle should be descaled regularly using a descaling solution. The ceramic items (cups, saucers, teapot) can be washed with warm soapy water or in a dishwasher if specified as dishwasher safe. The tray and other items should be wiped clean with a damp cloth.

Safety

Q7: Is the electric kettle safe to use?A: Yes, the electric kettle has built-in safety features including automatic shut-off and boil-dry protection.

Q8: Can the tray be used to carry hot items?A: Yes, the tray is designed to be heat-resistant and can safely carry the kettle and other hot items. However, always use caution and ensure the tray is stable.

Troubleshooting

Q9: The kettle is not turning on. What should I do?A: Ensure the kettle is properly connected to the base and that the base is plugged into a working electrical outlet. Check if the outlet is functioning by plugging in another device. If the kettle still does not work, refer to the user manual for further troubleshooting or contact customer support.

Q10: My kettle is boiling but not shutting off. What could be the problem?A: This could indicate a malfunction with the automatic shut-off feature. Unplug the kettle and contact customer support for assistance.

Purchasing and Warranty

Q11: Where can I purchase replacement parts?A: Replacement parts can be purchased through our official website or authorized retailers. Contact our customer service for more information.

Q12: What is the warranty period for the tea kettle tray set?A: The tea kettle tray set comes with a one-year warranty covering defects in materials and workmanship.

Q13: How can I register my product for warranty?

A: You can register your product on our website by providing the purchase details and product serial number.

Miscellaneous

Q14: Can I use the set for coffee as well?

A: Yes, the set is versatile and can be used for preparing and serving coffee as well.

Q15: Is the set suitable for outdoor use?

A: The set is primarily designed for indoor use. If you plan to use it outdoors, ensure it is protected from the elements and the kettle is plugged into a suitable power source.